Page 13 - Louisiana 811 Magazine 2018 Issue 2

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Dear Louisiana One Call Fax Recipient Member:

Louisiana One Call: Board of Directors recently met and reviewed the
Louisiana One can Center's practice or transmitting locate requests to members
by “fax." The board noted that the fax ticket delivery can have an adverse impact
on our members‘ damage prevention efforts and in some cases the cost of
service to those members who receive taxes We want to share the important
reasons with all or the members who receive fax locate requests as to why it
would be beneficial to change their status to email delivery

since July 2017. as part of its ongoing efforts to improve service, the Louisiana
One Call Center installed an upgrade to “|T|C," the online tool excavators use to
submit locate requests. This upgrade is called “NextGen" and it offers several
advanced features for users and benefits to facility operators. The main benefit
or NextGen is to help our members save on locating costs by allowing the
excavator to closely deline the area where the digging will take place This
benefit is used to a member's best advantage when they receive their tickets
through email

An interactive map. complete with street, Google or satellite views, and the
outline of the excavation area are created as the user enters a ticket A clickable
link to that map is included on every ticket transmitted by email or through a web
service.

Fax recipients cannot view the interactive map where the work site is
located. Using the interactive map helps members better evaluate whether
underground lines intersect with the work area and must be located.

When NextGen is iully and correctly used by excavators and facility operators.
our members save money. increase the efficiency or their locating processes
and help prevent damages. As you may be aware. an additional charge or $0.50
per call is assessed whenever a member receives 100 or more calls per month
via fax. There is no additional charge for those members who receive their
locate request via email or tor changing their status to email

More than 92% of all locate requests are presently being sent to our members
via email and our goal is to make it to 100% To change your status to email.
please notify us at notifil:ations@laonecallcorn and provide your member code
and contact information and someone will contact you to ensure a smooth
transition to email delivery.

Thank you.

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